How Kesar handles customer information
This plain-language policy explains how customer details are used for accounts, orders, delivery, customer service and marketing preferences.
Who we are
This website is operated for VIP Cash and Carry Ltd T/A Kesar Indian Grocery & Sweets, 4 Boot Parade, High Street, Edgware, HA8 7HE. You can contact us by phone, WhatsApp or email using the details shown on the website.
Information we collect
When customers register, login, contact the shop, request out-of-stock notifications or place an online order request, we may collect name, surname, phone number, WhatsApp number, email address, delivery address, postcode, order details, product enquiries, marketing preferences and account login information.
We may also keep order history, stock notification requests and customer service notes so we can help with repeat orders, delivery questions, loyalty points, refunds or product issues.
How we use information
We use customer information to create and manage customer accounts, show member prices, process order requests, contact customers about delivery or collection, respond to enquiries, manage out-of-stock notifications, keep business records and improve our online service.
If a customer chooses marketing options, we may send updates about new products, offers, loyalty rewards or shop news by the selected channels such as email, SMS or WhatsApp. Customers can ask us to stop marketing messages at any time.
Who we share information with
We do not intend to sell customer information to third parties. We may use trusted service providers needed to run the website, store data, send emails or messages, process payments, print orders, manage delivery, keep backups or connect with EPOSNow and similar shop systems.
When payment is enabled, card details should be handled by the chosen payment provider. Kesar should not store full card numbers on this website.
Keeping information
We keep customer and order information only for as long as needed for customer service, legal, accounting, fraud prevention and business record purposes. Customers can contact the store to ask about their information, request correction, unsubscribe from marketing or ask for deletion where legally possible.
Security
We use reasonable technical and organisational steps to protect customer information. No website can be guaranteed completely secure, so customers should use a strong password and contact the store quickly if they believe their account has been misused.
Cookies and third-party services
The website may use necessary cookies or local storage for login, cart, account prompts and ordering features. Third-party services such as WhatsApp, email, payment providers, hosting, analytics or EPOSNow may also process information under their own terms and privacy notices.