Important notes for using the catalogue
These terms explain how the catalogue, member prices, online cart, order requests, delivery and product information should be used.
About this website
This website lets customers browse Kesar Indian Grocery & Sweets products, login to view member prices, add items to a cart and send online order requests to the shop team.
Products, prices, promotions, stock levels, delivery availability and descriptions may change without notice because stock also moves through the physical shop and supplier updates.
Orders and confirmation
Submitting a cart, stock enquiry, notify request or contact message does not always mean an order is accepted. An order is confirmed only when the shop has checked availability and confirmed payment, collection or delivery details.
If an item is unavailable, the shop may contact the customer about substitutes, removal from the order, refunds or updated totals.
Prices, promotions and payment
We aim to keep prices accurate, but mistakes can happen. If a pricing error is found before confirmation, the shop will contact the customer before accepting the order at the corrected price.
When online payment is enabled, payment will be handled by the selected payment provider. Any payment failure, fraud check or provider issue may delay or prevent order confirmation.
Delivery and collection
Delivery areas, delivery fees, free delivery thresholds, delivery slots, weight limits and excluded products may vary. Delivery or collection is confirmed only when the shop confirms the slot and order details.
Customers are responsible for giving correct contact and address information. If nobody is available at the delivery address, the shop may need to rearrange delivery or collection.
Product information, images and allergens
Product photos are for guidance only and packaging may change. Customers should always check product packaging before use, especially ingredients, allergens, dietary suitability, storage instructions and best-before dates.
For allergy, intolerance, medical or dietary questions, customers should contact the shop before ordering and should not rely only on website images or short product names.
Returns, refunds and issues
If there is a problem with an order, damaged item, missing item, wrong item or availability issue, customers should contact the shop quickly by phone, WhatsApp or email. Refunds or replacements will be handled according to the product type, condition, legal rights and shop confirmation.
Brands and intellectual property
Brand names and product names belong to their respective owners and are used only to identify products sold by Kesar. Use of a brand name does not mean the brand owner sponsors or operates this website.
Website design, Kesar branding, shop photos and original website artwork should not be copied or reused without permission.